Q: Who can use your service?
A:
Basically, anyone who lives in the Napa Valley. We pickup and deliver
dry to homes and to businesses large and small, ranging from small
home businesses, local stores and restaurants to office buildings
and hospitals. There just needs to be a place where your dry cleaning
order can be picked up or dropped off.
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Q. Do I have to be there when the drop-off or pick-up is
made?
A.
No. There is no need to be home to use the service. Your
driver will service your pre-designated location.
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Q. How will I know my scheduled drop-off
and pick-up days?
A.
Upon sign-up, you will be informed of your
start date. In addition, on our first visit our driver will leave
you an introductory Chardonnay Cleaners Valet Service home pick-up and
delivery 'kit' which will include, among other things, your scheduled
drop-off and pick-up days.
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Q: How do I place an order?
A:
The order process is as follows:
Order: Complete and submit the Order form or just call
Chardonnay Cleaners and your information will be taken over the
phone. You need a Visa,
MasterCard, American Express credit card or a Debit card to order.
Registration:
If you are new to Chardonnay Cleaners Valet Service, you will be asked
to complete a brief registration form when submitting your order.
We will call you to obtain your credit card information.
Pickup:
If you order before 9am, we will pickup your clothes that same
day if it is your scheduled delivery day for your area. Afternoon and evening orders will be picked up the
next scheduled delivery day for your area. Please remember to place a business card,
or piece of paper with your name, address, and contact phone
number in your
laundry/garment bag for the first time.
Delivery:
See the table below.
| Pickup |
Delivery |
| Monday |
Thursday |
| Tuesday |
Friday |
| Wednesday |
Wednesday |
| Thursday |
Monday |
| Friday |
Tuesday |
Alterations:
State law requires garments to be clean prior to doing alterations.
All garments will be cleaned unless they are obviously new, tags
attached, etc.
Alterations
are normally completed and returned with your cleaning order.
When requesting alterations, please leave a detailed note in your
garment bag or attach the note to the garment concerning the type of
alterations you desire and on which garment.
For
example:
"Hem brown pants 2 inches" or “inseam
29 inches” or “make same length as gray pants”
“Hem dress up 1 inch”
"Repair slit on side of pants"
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Q: Does Chardonnay Cleaners charge
a delivery fee?
A:
No, not in our service area. You pay our listed prices. There
is no additional service fee.
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Q: Does Chardonnay Cleaners charge a membership fee?
A:
No. Our service is available to you with no membership fee.
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Q: How do I pay for my cleaning?
A.
We will charge the credit card you provide once a month. You will receive
an invoice each time attached to your clean clothes.
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Q: Do you guarantee your work?
A:
Chardonnay Cleaners guarantees the quality of our dry
cleaning. If you are not completely satisfied with the quality
of our cleaning, simply contact us within 2 days of your delivery,
and we will re-clean your items free of charge. Does not apply
to clothes that have been worn.
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Q. How do I tell Chardonnay Cleaners about a special request/issue
with my garments?
A. Simply leave a detailed note in your bag identifying the specific
garment (including color, fabric type and label if possible) along
with your specific cleaning instructions.
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Q:
What Is Your Privacy Policy?
A:
Chardonnay Cleaners respects your privacy. We do not sell,
rent, or loan any identifiable information regarding our customers
to any third party. We may use aggregated information when it
enables us to improve and enrich our product and service offering.
Any information you give us is held with the utmost care and security,
and will not be used in ways to which you have not consented.
When you place orders with Chardonnay Cleaners, the information
you provide remains private and secure.
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The Information We Collect and How
We Use It
Your
Personal Information
In order to provide you with excellent service, Chardonnay
Cleaners asks you for specific pieces of personal information
when you register as a customer. Chardonnay Cleaners does not
share any personal information about individuals except
if necessary for debt collection.
Your
name, pickup/delivery address, telephone number, e-mail address,
and special instructions enable Chardonnay Cleaners to
pickup and deliver your order on time and to the correct location.
After placing your first order with
Chardonnay Cleaners, a customer service representative will
contact you to obtain your credit card information, so you don't
have to worry about providing your credit card information online.
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Q: Where do you pick up and drop off
my clothes?
A: You choose the location for our courteous drivers to service.
It's best if you choose a weather-sheltered location. Often customers
provide a code or key for access to a secure location for their
clothes.
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Q: What type of bag do I use to put my
clothes in for pick-up?
A:
We will provide our special Chardonnay Cleaners Valet
bags. If you do not have a Chardonnay Cleaners Valet
bag, just leave your cleaning in a suitable bag
in your usual drop-off location. Please be sure to mark "Cleaning
for Chardonnay Cleaners " on the bag in large letters and
put a paper with your name on it inside with your clothes.
Your driver will pick it up and leave a valet bag for your next
order.
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Q: When will my clothes be delivered
and what can I expect during delivery?
A:
Chardonnay Cleaners strives to make our pickup and delivery
service timely and convenient. The following outlines key elements
of our delivery policy to help you understand our business practices.
Delivery
Hours- Chardonnay Cleaners delivery hours are 8 A.M.
to 5 P.M. Monday through Friday.· Late Delivery- If unusual
circumstances make it impossible to deliver your order during
the scheduled day, it will be delivered immediately the following
day. ·
Right
to Refuse Service- Chardonnay Cleaners reserves the right
to refuse service to any customer.
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Q: What will Chardonnay Cleaners
do if my clothes are lost or damaged?
A:
We exercise utmost care in cleaning and processing garments entrusted
to us and use such processes which, in our opinion, are best suited
to the nature and conditions of each individual garment. Nevertheless,
we cannot assume responsibility for inherent weaknesses or defects
in materials which may result in tears or development of small
hole in fabric that are not readily apparent prior to processing.
In dry cleaning and laundering we can not guarantee against color
loss, color bleeding, and shrinkage; or against damage to weak
and tender fabrics.
Chardonnay Cleaners liability with respect to any damaged
items shall not exceed ten (10) times our charge for cleaning
that garment regardless of brand or condition and only cleaning
credit will be issued to satisfy any claims, no cash payments.
Loss Policy
Chardonnay Cleaners exercises utmost care in processing
clothing items received to avoid misplacement or loss of items.
However, it is not impossible that items may get misplaced
or lost. As such, differences in count must be reported within
24 hours of delivery. Chardonnay Cleaners liability with
respect to any lost item shall not exceed ten (10) times our charge
for cleaning that garment regardless of brand or condition excluding
leather, suede and household items which are at customers own
risk at all times and only cleaning credit will be issued to
satisfy any claims, no cash payments. .
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Q: Will Chardonnay Cleaners re-clean
my clothes?
A:
Within two (2) days after delivery, you may return any dry-cleaned
or laundered
items if you are not completely satisfied with the quality of
our cleaning, and we will re-clean them free of additional charge. To request
re-cleaning, simply attach a note to the item
and explain the problem. The courier will pickup the items on
schedule.
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Q: How do I change my personal information
and/or preferences?
A:
Please call our Customer Care Center at 1-707-257-2236 or put a
note in your valet bag with your garments.
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Q:
Do I have to tip the driver?
A:
No.
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Q. My office is serviced by Chardonnay
Cleaners Valet Service - how do I sign up for service?
A. Signing up is easy to do through your office contact person
or our delivery driver.
They will give you a form to fill in and include with your first
order.
Q. What kind of Delivery Service options are offered?
A.
We Offer:
1-
Scheduled Route Delivery Service and
2- Pick up & Delivery on Demand
Route
Service:
Our Route Service is a pick up and delivery service regularly
scheduled for the same time, same place, once or twice a week.
You don't have to call every time to request a pick up and delivery.
How It Works....
Twice a week service- we pick up your dirty clothes and deliver
them clean on your next scheduled delivery day.
Our driver follows a route each day. Check which areas we go to
each day, and register to be on our route!
Allow 2 weeks for Specialty Items such as Leather/Suede, Carpet,
Reweaving, Bridal Gown Preservation or Garment Restoration.
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Q. Do we offer service
on holidays?
A.
Our Holiday Policy is that there is no services available on observed
holidays:
New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving
Day, Christmas Day,
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